Hey Geraldine.
A Personalised AI Assistant for Social & Healthcare
Hey Geraldine is an AI assistant built for social care and health professionals. Created using the knowledge of an experienced occupational therapist, Hey Geraldine offers instant, reliable advice on technology-enabled care solutions and best practices whenever you need it.
Hey Geraldine is delivered in conjunction with Peterborough City Council. Our simple fixed price approach means you get everything you need to get started - the tools and Knowledge Base tailored to fit your needs and Local Offer.
Meet Geraldine
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24/7 Support: Get care-related questions answered any time, even during late shifts.
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Expert Knowledge: Advice is based on years of social care experience.
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Saves Time: Quickly responds to common queries, letting you focus on urgent cases.
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User-Friendly: Developed with feedback from real practitioners to ensure helpful and relevant support.
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Adapts to Your Needs: Customises responses for your team.
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Boosts Productivity: Helps staff learn digital tools and improve client care.
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Fills gaps in knowledge: It automatically analyses answers to spot gaps and suggests new areas for new answers.
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Easy to Integrate: Works seamlessly in your council or organisation, with custom branding options.
What to expect
Knowledge Management
Uses your site, docs and other info.
Weekly sync with new pages added.
A unified knowledge base.
Human Collaboration
Hand off to human with email.
Management insights view.
Conversations provide actionable insights.
User Experience
24/7 Instant answers in over 50 languages.
Prompt quick questions and actions.
Use it internally, publically or both.
Automation
Suggests fixes for issues.
Collects email addresses from users.
Satisfaction scores after each conversation.
Integration
Custom Branding for your Council.
Easy add to your site or intranet.
Microsoft bolt-on for OneDrive, Teams and Outlook.
Information Security
GDPR Compliant
Bank-grade encryption (AES-256)
Data is never used to train external AI models.
Hey Geraldine was developed through a unique partnership between Datnexa and Outcomes Matter Consulting for Peterborough City Council.
Inspired by the knowledge-sharing legacy of occupational therapist Geraldine Jinks, Datnexa engineered a secure, evolving knowledge base and ensured robust data privacy, while Outcomes Matter Consulting led the change management, engaging staff and facilitating continuous improvements through co-design and feedback.
Read more about how this works and how it can help your local authority here
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