AI.GOV.UK Hey Geraldine Use Case Shares Best Practice Fast

Datnexa HQ
Jul 27
2 min read

The AI.GOV.UK use case for “Hey Geraldine” embodies the spirit of rapid knowledge sharing and practical innovation that drives better outcomes in adult social care. By spotlighting Peterborough City Council’s AI-powered assistant, the article transforms hard-won lessons and real-world results into a step-by-step model that any local authority can adopt, without reinventing the wheel.

What makes the AI.GOV.UK article so powerful isn’t just the story; it’s the open, practical blueprint for deploying an AI social care assistant, grounded in frontline experience and collaboration.

As one occupational therapist from Peterborough said, “The answers were exactly as Geraldine would advise. The chatbot is quick and easy to use.”

This level of transparency means that every council now has access to the same insights and playbook that made Hey Geraldine a success.

Core Benefits Every Local Authority Can Harness

Faster Deployments: The use case explains how Peterborough developed and launched Hey Geraldine in just weeks by combining practical staff feedback with robust information governance. Other councils can mirror this approach to get instant results, rather than spending months on custom builds or endless procurement cycles.
Plug-and-Play Expertise: By sharing the process and knowledge base, councils can quickly adapt the tool for local needs, saving resources and ensuring relevance.
Empowering Practitioners: Staff gain on-demand support for complex queries at any time, which boosts confidence and knowledge while freeing experts to work on the toughest cases.
Stronger, Data-Led Services: Built-in dashboards let staff see what questions are being asked most, giving digital leaders the data they need to target support, upskill teams, and refine services on the fly.
Real Stories, Real Impact: Feedback like “It was like talking to Geraldine herself, even gave me the part number of the equipment I needed!” makes clear that this is about more than automation, it’s about humanising care.

Why This Matters Now

As Adam Dustagheer from Datenxa put it, “Sharing what works helps everyone, by talking openly about our digital journeys, we make it safer and faster for other councils to adopt new tools based on real practice.”

Thanks to the AI.GOV.UK platform, ambitious councils across the country can now leapfrog traditional barriers and give their care teams the same trusted support Peterborough did, with all the tools, documentation, and feedback mechanisms ready to go.

Your Next Steps

Download the AI.GOV.UK Hey Geraldine use case to see transparent documentation and practical checklists.
Contact Datnexa to access the deployment toolkit, Q&A knowledge base, and advice on adapting the solution locally.
Join regional best practice networks highlighted in the article to keep learning from council peers and evolving with the sector.