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Terms and Conditions

1. Agreement: By engaging with Datnexa, a UK-based data agency, you agree to be bound by the following terms and conditions.

2. Services Provided: Datnexa offers data analysis, machine learning, MLops lifecycle support, strategic advice, and additional services as agreed upon with the client. These services are tailored to meet the specific requirements of healthcare, charity, public sector, and corporate communications clients.


3. Payment Terms: Clients are required to make payment within 7 days of receiving an invoice from Datnexa, unless otherwise specified in a separate agreement. Late payments may be subject to reasonable late fees and interest charges.

3.1 Project payment points are:
3.1.1. Under £25,000 (exc VAT) - Commencement 100%
3.1.2. £25,000 - £50,000 (exc VAT) - Commencement 50%, Completion 50%
3.1.3. Over £50,000 (exc VAT) - Commencement 40%, Work in progress 50%, Completion 10%
3.1.4. Our Retainer Payment Points are; In-advance per calendar month; or In-advance quarterly, January, April, July October.


4. Jurisdiction: Datnexa operates under the laws of England and Wales, and any legal disputes arising from the services provided will be subject to the exclusive jurisdiction of the courts of England and Wales.


5. Compliance and Best Practices:
   a. Healthcare: Datnexa acknowledges the sensitive nature of healthcare data and agrees to comply with all applicable laws and regulations, including the Data Protection Act 2018 and relevant healthcare data privacy requirements.
   b. Charity: Datnexa recognizes the importance of data security and confidentiality in the charity sector and agrees to handle all client data in accordance with applicable data protection laws and charity-specific guidelines.
   c. Public Sector: Datnexa acknowledges the need for transparency and accountability in the public sector and agrees to adhere to all relevant regulations, including the Freedom of Information Act and any additional sector-specific requirements.
   d. Corporate Communications: Datnexa understands the importance of confidentiality and reputation in corporate communications and agrees to handle all client information with the utmost care, ensuring non-disclosure of sensitive business strategies and information.


6. Client Intellectual Property (IP): Datnexa acknowledges that all client-owned IP remains the exclusive property of the client. Any data, software, or proprietary information provided by the client will be treated as confidential and used solely for the purpose of providing the agreed-upon services. Datnexa will not claim ownership of any client IP.


7. Software Licensing: Datnexa respects software licensing agreements and ensures compliance with applicable licensing terms and conditions. The client is responsible for obtaining and maintaining any necessary licenses for software used in conjunction with Datnexa's services.


8. Confidentiality and Non-Disclosure: Both parties agree to maintain the confidentiality of any sensitive or proprietary information disclosed during the course of the engagement. Confidential information shall not be disclosed to any third parties without prior written consent, except as required by law.


9. Indemnity and Liability:
   a. Datnexa shall indemnify and hold harmless the client from any claims, losses, damages, or expenses arising from any negligent acts or omissions of Datnexa or its employees in the course of providing services.
   b. The client agrees to indemnify and hold harmless Datnexa from any claims, losses, damages, or expenses arising from the use or reliance on the client's data, materials, or instructions in the provision of services.
   c. Datnexa's total liability to the client, whether in contract, tort, or otherwise, shall not exceed the total fees paid by the client for the specific services giving rise to the liability.


10. Termination: Either party may terminate the engagement with written notice if the other party breaches these terms and conditions. Termination does not relieve the client of any payment obligations for services rendered prior to termination.


11. Amendments: These terms and conditions may be amended or modified by mutual agreement in writing between Datnexa and the client.

Please read these terms and conditions carefully before engaging with Datnexa. By proceeding with the services provided by Datnexa, you acknowledge and accept these terms and conditions in their entirety.

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