AI social care assistant “Hey Geraldine” empowers Peterborough’s teams—learn how Datnexa delivered instant expertise in technology-enabled care.

The AI.GOV.UK use case for “Hey Geraldine” embodies the spirit of rapid knowledge sharing and practical innovation that drives better outcomes in adult social care. By spotlighting Peterborough City Council’s AI-powered assistant, the article transforms hard-won lessons and real-world results into a step-by-step model that any local authority can adopt, without reinventing the wheel.

Imagine working on a team where there’s one person everyone turns to for answers. At Peterborough City Council, that person was Geraldine Jinks. With 35 years spent supporting vulnerable residents and pioneering technology-enabled care, Geraldine became the living encyclopedia for her colleagues. Her friendly manner, vast experience, and willingness to help made her indispensable - but also left her overwhelmed by a never-ending stream of “quick questions.”