Case Studies

Hey Geraldine is Datnexa’s conversational AI assistant helping Peterborough City Council move people out of hospital and into the right support at home more quickly, safely and cost‑effectively. In its first year, a £25k investment delivered over £250k cost avoidance, with a three‑year £35k spend projected to generate around £750k in return.

By giving frontline staff instant, consistent answers to TEC and step‑down care queries, Hey Geraldine saves around 15 minutes per call and clears routine query backlogs. One practitioner said it “quickly gave me a list of options… it was quick and efficient and it relieved the pressure of having to email the TEC colleagues”, while a GP noted it helps put assistive technologies in place “with all the knowledge and care that Geraldine herself would use”.