The AI Front Door for Local Authorities
OSCAR helps people reach the right public service quickly, without needing to understand how the council is structured.
It sits where contact starts, on the website, in messaging channels or assisted service, and works like a concierge, asking a few straightforward questions and then routing the person to the right information, form, team or specialist agent. OSCAR is a governed “front door” that provides safeguarding, security and quality assurance, not just a chatbot .
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It makes access simpler for residents
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Reduces avoidable demand into services
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Creates a wider ecosystem of digital and AI-enabled services on over time
OSCAR brings a single point of entry to many different services and knowledge sources. It can ingest websites and structured knowledge, understand what a person is trying to do, and then route them to the right answer, workflow, or specialist AI agent in a way that is safer and less confusing.
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OSCAR can work with knowledge bases, websites, and service content.
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It can connect to other AI tools and specialist agents rather than replacing everything.
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It uses AI for triage, interpretation, and routing.
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It is meant to simplify the citizen journey while making existing investments more useful.
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Mitigates LGR confusion by consolidating and triaging access.
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Maximises ROI on all AI tools by increasing overall adoption.
The Local Government Association (LGA) provides real-world examples to support effective, modern public services. Its OSCAR case study highlights how councils can adopt AI in a practical, governed, and scalable way. Making it a valuable reference for anyone exploring a single, joined-up digital front door for residents.
OSCAR is being built and tested in working local authority environments, starting with actual journeys into services rather than abstract demos.
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It is designed to be practical - aimed at outcomes that matter to senior leaders, like earlier intervention, better flow through services and less friction at the front door.
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It is extensible - you can start with one or two priority journeys, then add new routes, agents and tools over time using the same governed framework.
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It is collaborative - a model councils, partners and vendors can help shape and plug into, rather than a closed black box that locks you into one supplier’s way of doing AI.
