OSCAR
The AI Front Door for all Smarter Services
OSCAR is a new way to help people reach the right public service through a single, simple front door.
It is designed to sit at the point where residents first approach a council, act like a concierge, and route them safely and intelligently to the right information, service, or specialist agent instead of forcing them to navigate fragmented channels on their own.
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OSCAR is a unified Front Door for local authorities.
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It acts as a concierge rather than just a basic chatbot.
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It is designed to make complex council access feel simple for residents.
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It is the starting point for a wider service ecosystem.
The Local Government Association (LGA) provides real-world examples to support effective, modern public services. Its OSCAR case study highlights how councils can adopt AI in a practical, governed, and scalable way. Making it a valuable reference for anyone exploring a single, joined-up digital front door for residents.
OSCAR is being shaped in live local authority environments, starting with real services, staff and residents. It is designed to be:
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Practical – focused on real outcomes such as earlier intervention, better throughput and lower friction.
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Extensible – ready to add new journeys, agents and tools over time.
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Collaborative – a framework that councils, partners and vendors can contribute to, rather than a closed black box.
OSCAR brings a single point of entry to many different services and knowledge sources. It can ingest websites and structured knowledge, understand what a person is trying to do, and then route them to the right answer, workflow, or specialist AI agent in a way that is safer and less confusing.
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OSCAR can work with knowledge bases, websites, and service content.
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It can connect to other AI tools and specialist agents rather than replacing everything.
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It uses AI for triage, interpretation, and routing.
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It is meant to simplify the citizen journey while making existing investments more useful.
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Mitigates LGR confusion by consolidating and triaging access.
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Maximises ROI on all AI tools by increasing overall adoption.