LGA Sharing Best Practice with Hey Geraldine

Datnexa HQ
Jul 27
2 min read

The Local Government Association’s article on Hey Geraldine doesn’t just tell a success story, it stands as a vital resource enabling other local authorities to accelerate digital transformation in social care. By bringing Peterborough City Council’s innovation into the national spotlight, this case study unlocks rapid access to proven best practice for councils everywhere.

Why the LGA Case Study on Hey Geraldine Matters

Openly sharing the journey behind Hey Geraldine does more than celebrate a single achievement. It equips frontline leaders and digital health strategists across the UK with evidence that AI solutions can be deployed quickly, work in real-life settings, and deliver measurable benefits.

As one Peterborough team member said, “The answers were exactly as Geraldine would advise. The chatbot is quick and easy to use.”

This is not just a technical tool, it reflects a culture of collaboration and a commitment to making tangible improvements in care.

Practical Benefits for Local Authorities

Proven Deployment Model: Peterborough’s experience shows that a tool like Hey Geraldine can be live within a week and fully embedded in under a month. Their timeline, with staff huddles, training, and continuous feedback, means others can follow a clear, step-by-step path to rapid implementation.
Plug-and-Play for Your Workforce: Using the shared knowledge base and deployment playbook, councils can save valuable build time and focus on adapting the solution to their unique needs.
Empowering Staff from Day One: The AI answers common queries instantly, freeing experienced practitioners to focus on complex cases and supporting new staff to develop confidence, day and night.
Built on Real-World Expertise: By basing the AI on Geraldine’s decades of practical knowledge, the trust and effectiveness carries over, making adoption easier wherever it’s introduced.

A Catalyst for Accelerating Change

As Adam Dustagheer of Datnexa noted, “Sharing what works helps everyone—by talking openly about our digital journeys, we make it safer and faster for other councils to adopt new tools based on real practice.”

This openness is what makes the LGA best practice case study so powerful. Councils no longer need to start from scratch or wait months for bespoke solutions, they can benefit immediately from a proven template and real-world experience.

Your Next Step: Rapid Digital Transformation

Contact Datnexa for deployment support and access to the Hey Geraldine knowledge base and roll-out framework.
Join the LGA innovation community to hear how others are adapting Hey Geraldine or similar AI assistants.
Empower your digital champions: Use the toolkit, feedback mechanisms, and staff training resources pioneered in Peterborough to embed AI expertise in your own teams.