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The AI Front Door for Public Services

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Reduce staff pressure and help people by safely routing every enquiry for public services to the right answer, service or specialist agent. 

 

It sits where contact starts, on the website, in messaging channels or assisted service, and works like a concierge, asking a few straightforward questions and then routing the person to the right information, form, team or specialist agent. OSCAR is a governed “front door” that provides safeguarding, security and quality assurance, not just a chatbot .

 

  • It makes access simpler for residents

  • Reduces avoidable demand into services

  • Creates a wider ecosystem of digital and AI-enabled services on over time

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OSCAR is going live in 2026 with co-development partners Peterborough City Council. We are actively looking for a handful of other local authorities to onboard in early 2027 as Pioneers. 

If you want to learn more please book a Discovery Call or email our CEO Adam Dustagheer for an informal chat. 

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The Local Government Association (LGA) provides real-world examples to support effective, modern public services. Its OSCAR case study highlights how councils can adopt AI in a practical, governed, and scalable way. Making it a valuable reference for anyone exploring a single, joined-up digital front door for residents.
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