The AI Front Door for Public Services
Reduce staff pressure and help people by safely routing every enquiry for public services to the right answer, service or specialist agent.
It sits where contact starts, on the website, in messaging channels or assisted service, and works like a concierge, asking a few straightforward questions and then routing the person to the right information, form, team or specialist agent. OSCAR is a governed “front door” that provides safeguarding, security and quality assurance, not just a chatbot .
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It makes access simpler for residents
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Reduces avoidable demand into services
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Creates a wider ecosystem of digital and AI-enabled services on over time
OSCAR brings a single point of entry to many different services and knowledge sources. It can ingest websites and structured knowledge, understand what a person is trying to do, and then route them to the right answer, workflow, or specialist AI agent in a way that is safer and less confusing.
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OSCAR can work with knowledge bases, websites, and service content.
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It can connect to other AI tools and specialist agents rather than replacing everything.
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It uses AI for triage, interpretation, and routing.
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It is meant to simplify the citizen journey while making existing investments more useful
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Maximises ROI on all AI tools by increasing overall adoption.
The Local Government Association (LGA) provides real-world examples to support effective, modern public services. Its OSCAR case study highlights how councils can adopt AI in a practical, governed, and scalable way. Making it a valuable reference for anyone exploring a single, joined-up digital front door for residents.
