When Peterborough City Council’s Adult Social Care (ASC) team set out to modernise their Technology Enabled Care (TEC) offer, they faced a familiar challenge: growing demand, complex needs and not enough time for staff to keep up with fast-changing products, pathways and guidance. Co-developed with Datnexa, is a personalised AI assistant for TEC based on the expertise of a trusted practitioner, Geraldine Jinks. Turning one expert into 24/7 support Before Hey Geraldine, many T

A recent Financial Times’ analysis of a Co‑operative Election Study showed that social media over‑represents extreme political content, while AI chatbot conversations, when modelled across the US electorate, tend to pull views away from the fringes. In other words, the online spaces that dominated politics for the past decade have amplified anger and outrage, whereas today’s AI assistants often steer people toward more moderate, qualified positions. For those of us who lived

Artificial intelligence dominates headlines, yet its real‑world impact remains uneven. The AI Impact Awards, convened by Digital Leaders, aim to recognise where AI is already delivering measurable good across public services, society and business. This year, Datnexa’s Managing Director, Adam Dustagheer, joined the judging panel, bringing a practitioner’s perspective on what meaningful AI impact really looks like. What the awards are really testing Now in their ninth year as p