Welcome to the Hey Geraldine Demonstration

Explore how Hey Geraldine can make trusted council knowledge easier to find, understand and use.

Hey Geraldine is an AI-powered assistant designed to help council colleagues ask questions in plain English and receive clear, useful answers from an approved organisational knowledge base. Instead of searching through multiple documents, intranet pages, policy libraries and guidance materials, users can ask a question directly and quickly find the information they need.

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What you can explore

• Ask questions naturally - write a question as you would ask a colleague, without needing to know the exact policy title, document location or search terminology.

• See how answers are created - Hey Geraldine searches the available knowledge base and presents a clear, easy-to-read response based on the information available.

• Test realistic scenarios - explore questions relating to services, procedures, policies, internal guidance and common staff enquiries.

• Understand knowledge insights - see how aggregated usage data can identify recurring questions, gaps in available guidance and opportunities to improve information, services and employee support.

• Explore safely - this demonstration uses a sanitised, representative knowledge base, allowing the platform to be explored without using live operational or case information.

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A note on this demonstration

This is a preview of how Hey Geraldine could be configured for a council. The information available in this environment is illustrative and may not include every local policy, service process, document, directory entry or piece of organisational context that would be available in a fully configured live implementation.

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Please do not enter personal data, confidential information, live case details, special-category data or any other sensitive information. Responses are provided for demonstration purposes only and should not be relied upon as operational guidance, statutory advice or a replacement for checking approved council policies, procedures and guidance.